Customers hate long surveys, but you need their feedback.

With a simple survey backed by a powerful platform, you can rest easy with a feedback loop that gives you operational insights, instant guest recovery, and data to drive revenue. Ovation is Actionable Guest Feedback.

"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."

Amy Lofgreen

Director of Operations, Basecamp Franchise (200 location chain)

FREE eBook: The Off-Premise Restaurant

6 Tips from experts to find the "new normal" and own your customers.

Brands that love us

Centralize Customer Experience

Gather customer data in one location regardless of how they interact with your brand, i.e. 3rd party delivery, online ordering, loyalty, on-premise, and off-premise. Effortlessly measure satisfaction 18x more effectively than current methods.

“I don’t know what the ‘new normal’ will be, but customer service is always king. Ovation is key in enabling us to improve and understand our customers.”

Paul Cryer – COO, Sweeto Burrito 

Gather Feedback, Engage, & Resolve

Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.

“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”

Andrew L. – Biddy O’Malleys 

Improve operations & marketing with a segmented customer database 

Leverage our machine learning algorithms to understand what improvement can be made on- and off-premise. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”

Scott Porter – Owner, San Diablo Churros

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