CUSTOM QUESTIONS
The right question, to the right guest, at the right time.
The #1 Guest Feedback Platform just got better!
Ovation is known for gaining real-time guest feedback that drives revenue for restaurants. Now you can unlock deeper insights, and get the data you need to improve your restaurant while delighting your guests.
CUSTOM QUESTIONS
The right question, to the right guest, at the right time.
The #1 Guest Feedback Platform just got better!
Ovation is known for gaining real-time guest feedback that drives revenue for restaurants. Now you can unlock deeper insights, and get the data you need to improve your restaurant while delighting your guests.
POWERING FAST-GROWING BRANDS
THE RIGHT PERSON
Choose who should take the survey
Long surveys that are irrelevant to a guest’s experience, their location, or even the source in which they ordered by is…well, plain out annoying.
Ovation enables you to communicate with guests based on where they are located, how they ordered and the experience they had.
THE RIGHT PERSON
Choose who should take the survey
Long surveys that are irrelevant to a guest’s experience, their location, or even the source in which they ordered by is…well, plain out annoying.
Ovation enables you to communicate with guests based on where they are located, how they ordered and the experience they had.
THE RIGHT QUESTION
Improve your follow-up to gain more insight
Take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant.
THE RIGHT QUESTION
Improve your follow-up to gain more insight
Take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant.
THE RIGHT TIME
Catch your guests at the right time
Customers are asked the “digital table touch” question to surface and resolve concerns in the moment. 24 hours later, our system uses their original survey to identify which follow-up questions apply to that customer. Their responses are saved and displayed in reports on the Ovation dashboard.
THE RIGHT TIME
Catch your guests at the right time
Customers are asked the “digital table touch” question to surface and resolve concerns in the moment. 24 hours later, our system uses their original survey to identify which follow-up questions apply to that customer. Their responses are saved and displayed in reports on the Ovation dashboard.